Absolutely… not! However, guests under the age of 16 must always be accompanied by a parent or guardian. We reserve the right to request identification and refuse service to those who do not meet the requirements above.
Massage and aesthetics treatments are available to reserve four months to one day in advance. We recommend booking well ahead of your visit for the best availability, especially on weekends and holidays.
More time is needed for group reservations—please call our reception desk at <a href=”tel:(289) 426-2692″>(289) 426-2692</a>, chat with us online, or come see us to book!
Short answer? We take infection prevention and control very seriously and not only meet but exceed all public health standards.
Long answer? Our commitment to health and safety is a top priority and includes ensuring every surface of the spa is cleaned and disinfected: doorknobs, light switches, furniture, and counter surfaces are disinfected daily and our team members ensure each treatment room and piece of equipment is clean, sanitized and ready for each guest.
We follow best practice guidelines, using only sterilized nail treatment tools, disinfection of any metal equipment, proper decanting of all products, and of course, proper hand washing protocols. Phew!
Unfortunately, there are realities with our 135-year-old building that prevented Joie from becoming a fully accessible space. If you have any special needs, we will do our best to accommodate and support you.
If a support person is required, they may visit with you at no cost. At the time of booking, please feel free to mention any additional accommodations so we can ensure your visit is as comfortable and relaxing as possible. Please call us for more information at (289) 426-2692.