FAQs

We’ve compiled a list of helpful answers to common guest questions below. If you still haven’t found what you’re looking for, then please reach out via our online chat support, our contact form, or give us a call at (289) 206-5390. We can’t wait for your visit!

General Information

We’re here for our guests and staff alike and have made all reasonable efforts to assure the dignity, confidentiality, individuality, integration, and equality of all who enter our doors—you’re welcome here (so long as you respect our spa etiquette) no matter who you are or where you come from.

Q.

WHAT ARE YOUR OPENING HOURS?

A.

We are open Monday through Thursday from 9:00 am to 9:00 pm, Friday, Saturday, and Sunday from 9:00 am to 5:00 pm. We are closed during all statutory holidays. For information about holiday closures, please check for updates on our Social Media channels, or sign up for our VIP list.

Q.

HOW DO I PREPARE FOR MY VISIT?

A.

We recommend you drink plenty of water, eat some healthy (and always yummy) food, and aim for a restful night before your visit. Also, try to come in squeaky clean so that your skin and pores can soak up all the benefits we have to offer.
We offer lockers, but we also encourage you to leave your jewelry and valuables at home.
All new guests are required to complete an admission form. Please inform us if there are any changes in your current health or medical history.

Q.

WHERE SHOULD I PARK?

A.

We have free visitors-only parking behind our building. The parking lot is located on the east side of West Avenue South between King Street and Main Street. There is also plenty of street parking in front of the building and on adjacent streets if you find our lot is full.

Q.

IS THERE A MINIMUM AGE TO ENJOY YOUR SERVICES?

A.

Absolutely… not! However, guests under the age of 16 must always be accompanied by a parent or guardian. We reserve the right to request identification and refuse service to those who do not meet the requirements above.

Q.

I IDENTIFY AS LGBTQ2IA+. DO YOU HAVE GENDER-NEUTRAL BATH AND CHANGE ROOMS?

A.

All guests are welcome at Joie Day Spa regardless of their gender identity—our bathrooms and change rooms are gender-neutral, as are our steam rooms and sauna.
Please call us if you have any questions or concerns at (289) 206-5390.

Q.

HOW FAR AHEAD SHOULD I MAKE RESERVATIONS?

A.

Massage and aesthetics treatments are available to reserve four months to one day in advance. We recommend booking well ahead of your visit for the best availability, especially on weekends and holidays.
More time is needed for group reservations—please call our reception desk at (289) 206-5390, chat with us online, or come see us to book!

Q.

WHAT ARE JOIE DAY SPA’S CLEANING STANDARDS?

A.

Short answer? We take infection prevention and control very seriously and not only meet but exceed all public health standards.
Long answer? Our commitment to health and safety is a top priority and includes ensuring every surface of the spa is cleaned and disinfected: doorknobs, light switches, furniture, and counter surfaces are disinfected daily and our team members ensure each treatment room and piece of equipment is clean, sanitized and ready for each guest.
We follow best practice guidelines, including no double-dipping for wax treatments, using only disposable nail treatment tools, disinfection of any metal equipment, proper decanting of all products, and of course, proper hand washing protocols. Phew!

Q.

WHY CAN’T I BOOK PACKAGED SERVICES ONLINE?

A.

Despite having a big fancy booking system that does nearly everything well, booking spa packages is not one of them. We’re looking at booking multiple services—often with more than one service provider—and working around other appointments and lunch breaks in the schedule. When trying to book a large block of time, that is pretty difficult. If you’d like to book one or more spa packages, please call us at (289) 206-5390, chat with us online, send an email to info@joiedayspa.ca, or come see us in person.

Accessibility

Q.

ARE THE FACILITES ACCESSIBLE TO GUESTS WITH DISABILITIES?

A.

Unfortunately, there are realities with our 131-year-old building that prevented Joie from becoming a fully accessible space. If you have any special needs, we will do our best to accommodate and support you.
If a support person is required, they may visit with you at no cost. At the time of booking, please feel free to mention any additional accommodations so we can ensure your visit is as comfortable and relaxing as possible. Please call us for more information at (289) 206-5390.

Health Related

Q.

IS THE SPA GOOD FOR MY RECOVERY IF I HAVE AN INJURY?

A.

Massage therapy has its own benefits and limitations. While it can play a beneficial role in your recovery process, it is essential to first speak with your health care provider to get approval for your spa visit.

Q.

CAN I RECIEVE CARE IF I AM USING MEDICATIONS OR SUFFERING FROM SCIENTIFIC HEALTH PROBLEMS?

A.

If you are taking certain medications or have particular health problems, some therapeutic treatments should be avoided. We recommend that you discuss any issues with your health professional before seeking treatment at Joie Day Spa
Your Massage Therapist may request a note from your doctor. All guests are asked to fill out a health questionnaire, and your therapist will review it before your treatment.
Note: a review and discussion of your health history is part of your treatment time.
Please discuss if it is safe to use the sauna or steam rooms with your healthcare provider if you suffer from, for example, any heart issues, blood pressure problems, or epilepsy.

Q.

I’M FEELING SICK. CAN I GO INTO THE SAUNA OR HAVE A MASSAGE?

A.

While you may want to come and relax your achy body, guests must stay home if they are presenting any cold or flu symptoms. We prioritize the health, wellness, and safety of our guests and staff.
You may be refused entry if our staff feel unsafe for any reason. If you have a massage booking and are exhibiting any of these symptoms, your therapist has the right to decline the massage and schedule a new reservation.
Please give us a call at (289) 206-5390 if you are feeling unwell and are unable to proceed with your booking.

Q.

HOW CAN I MAXIMIZE THE BENEFITS OF MY DAY SPA EXPERIENCE?

A.

Get a good night’s sleep, nourish your body with nutrient-dense foods, and stay hydrated.
Ongoing self-care is also important. We have a fantastic line of products and can create a customized skincare regimen for you.
Scheduling routine massage and body treatments with us will also keep you stress-free and glowing.

Massage Therapy

Q.

IS IT NECESSARY TO GET FULLY UNDRESSED TO RECIEVE A MASSAGE?

A.

Our therapists are professionals, with absolute respect for all who enter the spa. Each guest is always covered by a sheet to respect their privacy. Only the area being massaged is uncovered.
It is often more comfortable to enjoy a massage when no clothing is worn, but we value your comfort most and respect that you may prefer to wear clothing.

Q.

SHOULD I USE THE SAUNA BEFORE OR AFTER MY MASSAGE?

A.

Utilizing the sauna both before and after your massage offers benefits. Using the sauna before will help to initiate muscle relaxation so that you can get the most from your massage. While using the sauna afterward will extend your treatment further.

Q.

I AM PREGNANT. CAN I HAVE A MASSAGE? CAN I USE THE SAUNA?

A.

All of our Registered Massage Therapists are trained to give massages that are safe for pregnant women. Please mention whether a guest is pregnant when reserving a massage appointment.
Saunas and steam rooms are not recommended for pregnant women because the temperature changes could lead to complications. Please consult your healthcare provider.

Q.

DO YOU HAVE SHARED ROOMS FOR COUPLE’S MASSAGES OR FACIALS?

A.

We absolutely do. Whether you’re actively talking or just enjoying each other’s presence, a couple’s massage or facial is a blissful and relaxing opportunity for you and your partner to connect.

Q.

I LOST MY INSURACE RECIEPT, CAN I GET A NEW ONE?

A.

Yes, we can definitely provide you with a new receipt for your insurance claim. Please send an email to info@joiedayspa with the following information:
1. The reason for your message
2. Your full name
3. The date of your appointment
We are here for you and strive to provide exemplary customer service. You will typically receive a new receipt by email within 1 business day.

Q.

ARE MASSAGES REIMBURSABLE BY MY PRIVATE GROUP INSURANCE?

A.

Our Registered Massage Therapists are registered and regulated by the College of Massage Therapists of Ontario and can issue receipts for insurance purposes.
Since we also offer esthetics and other services, insurance regulations do not allow us to submit on your behalf.

Gift Cards

Q.

EXPERIENCE THE GIFT OF JOIE

A.

At Joie Day Spa, we understand that each guest has unique needs, so we custom tailor each experience. You can’t get any more personal than that.
Did we mention that all services include the use of our sauna and steam rooms?
A Joie Day Spa gift card is the perfect way to say, “Happy Birthday”, ‘I love you”, “I appreciate you” or just “hey!”.

Groups/Events

Q.

DO YOU ACCEPT GROUPS? DO YOU HAVE SPECIAL GROUP RATES?

A.

Yes, and yes! Please call, chat, or visit us to get more details.

Cancellations

Q.

WHAT IS YOUR CANCELLATION POLICY?

A.

Treatments are reserved, especially for you. We kindly request a 24-hour notice for cancellation or rescheduling to avoid a cancellation charge. Group reservations require a deposit and are subject to terms.

Q.

RESERVATIONS AND CANCELLATIONS

A.

Every effort will be made to accommodate your scheduling requests. Requests requiring intricate collaboration may need to be booked further in advance.
Please inform us of any health concerns or if you are pregnant or nursing so we may ensure your safety during your visit.
Access to our sauna and steam rooms are complimentary with any spa service appointment.

Q.

WHAT ELSE SHOULD I KNOW ABOUT YOUR BOOKING/CANCELLATION POLICY?

A.

Bookings can be made in person, over the phone, or through our online portal, where you are invited to create an account with us. You can download the MINDBODY app on your phone and access your guest profile to manage your appointments.
Confirmation and appointment reminder communications are sent to the email address you provide.
If you need to cancel your appointment, please give us 24 hours notice, so we have time to rebook your spot. Failure to provide 24 hours notice will result in a cancellation fee of $50. Failure to show up for your appointment will result in a charge for the entire cost of your booking.

Operation and accessibility

We’re here for our guests and staff alike and have made all reasonable efforts to assure the dignity, confidentiality, individuality, integration, and equality of all who enter our doors—you’re welcome here (so long as you respect our spa etiquette) no matter who you are or where you come from.

Q.

WHAT ARE YOUR OPENING HOURS?

A.

We are open Monday through Thursday from 9:00 am to 9:00 pm, Friday, Saturday, and Sunday from 9:00 am to 5:00 pm. We are closed during all statutory holidays. For information about holiday closures, please check for updates on our Twitter Feed and Social Media channels.
Note: Joie closes at 6 pm on December 24th and is closed all day on December 25th.

Q.

HOW DO I PREPARE FOR MY VISIT?

A.

We recommend you drink plenty of water, eat some healthy (and always yummy) food, and aim for a restful night before your visit. Also, try to come in squeaky clean so that your skin and pores can soak up all the benefits we have to offer.
We offer lockers, but we also encourage you to leave your jewelry and valuables at home.
All new guests are required to complete an admission form. Please inform us if there are any changes in your current health or medical history.

Q.

WHERE SHOULD I PARK?

A.

We have free visitors-only parking behind our building. The parking lot is located on the east side of West Avenue South between King Street and Main Street. There is also plenty of street parking in front of the building and on adjacent streets.

Q.

ARE THE FACILITIES ACCESSIBLE TO GUESTS WITH DISABILITIES?

A.

Unfortunately, there are realities with our 131-year-old building that prevented Joie from becoming a fully accessible space. If you have any special needs, we will do our best to accommodate and support you.
If a support person is required, they may visit with you at no cost. At the time of booking, please feel free to mention any additional accommodations so we can ensure your visit is as comfortable and relaxing as possible. Please call us for more information at (289) 206-5390.

Q.

IS THERE A MINIMUM AGE TO ENJOY YOUR SERVICES?

A.

Absolutely… not! However, guests under the age of 16 must always be accompanied by a parent or guardian. We reserve the right to request identification and refuse service to those who do not meet the requirements above.

Q.

I IDENTIFY AS LGBTQ2IA+. DO YOU HAVE GENDER-NEUTRAL BATH AND CHANGE ROOMS?

A.

All guests are welcome at Joie Day Spa regardless of their gender identity—our bathrooms and change rooms are gender-neutral.
Please call us if you have any questions or concerns at (289) 206-5390.

Q.

HEALTH AND WELLNESS

A.

Please take a moment to browse through some of our common guest questions about their health and wellness. After all, isn’t that why you’re here?

Q.

WHAT ARE JOIE DAY SPA’S CLEANING STANDARDS?

A.

Short answer? We take infection prevention and control very seriously and not only meet but exceed all public health standards.
Long answer? Our commitment to health and safety is a top priority and includes ensuring every surface of the spa is cleaned and disinfected: doorknobs, light switches, furniture, and counter surfaces are disinfected daily and our team members ensure each treatment room and piece of equipment is clean, sanitized and ready for each guest.
We follow best practice guidelines, including no double-dipping for wax treatments, using only disposable nail treatment tools, disinfection of any metal equipment, proper decanting of all products, and of course, proper hand washing protocols. Phew!

Q.

I’M FEELING SICK. CAN I GO INTO THE SAUNA OR HAVE A MASSAGE?

A.

Simply click on “Check your gift card balance” above and enter your gift card code. It’s that simple.

Q.

I’VE LOST MY GIFT CARD CODE. CAN IT BE REPLACED?

A.

While you may want to come and relax your achy body, guests must stay home if they are presenting any cold or flu symptoms. We prioritize the health, wellness, and safety of our guests and staff.
You may be refused entry if our staff feel unsafe for any reason. If you have a massage booking and are exhibiting any of these symptoms, your therapist has the right to decline the massage and schedule a new reservation.
Please give us a call at (289) 206-5390 if you are feeling unwell and are unable to proceed with your booking.

Q.

CAN I RECIEVE CARE IF I AM USING MEDICATIONS OR SUFFERING FROM SPECIFIC HEALTH PROBLEMS?

A.

If you are taking certain medications or have particular health problems, some therapeutic treatments should be avoided. We recommend that you discuss any issues with your health professional before seeking treatment at Joie Day Spa
Your Massage Therapist may request a note from your doctor. All guests are asked to fill out a health questionnaire, and your therapist will review it before your treatment.
Note: a review and discussion of your health history is part of your treatment time.
Please discuss if it is safe to use the sauna or steam rooms with your healthcare provider if you suffer from, for example, any heart issues, blood pressure problems, or epilepsy.

Q.

IS THE SPA GOOD FOR MY RECOVERY IF I HAVE AN INJURY?

A.

Massage therapy has its own benefits and limitations. While it can play a beneficial role in your recovery process, it is essential to first speak with your health care provider to get approval for your spa visit.

Q.

HOW CAN I MAXIMIZE THE BENEFITS OF MY DAY SPA EXPERIENCE?

A.

Get a good night’s sleep, nourish your body with nutrient-dense foods, and stay hydrated.
Ongoing self-care is also important. We have a fantastic line of products and can create a customized skincare regimen for you.
Scheduling routine massage and body treatments with us will also keep you stress-free and glowing.

Massage Therapy

Q.

IS IT NECESSARY TO GET UNDRESSED TO RECIEVE A MASSAGE?

A.

Our therapists are professionals, with absolute respect for all who enter the spa. Each guest is always covered by a sheet to respect their privacy. Only the area being massaged is uncovered.
It is often more comfortable to enjoy a massage when no clothing is worn, but we value your comfort most and respect that you may prefer to wear clothing.

Q.

SHOULD I USE THE SAUNA BEFORE OR AFTER MY MASSAGE?

A.

Utilizing the sauna both before and after your massage offers benefits. Using the sauna before will help to initiate muscle relaxation so that you can get the most from your massage. While using the sauna afterward will extend your treatment further.

Q.

I AM PREGNANT. CAN I HAVE A MASSAGE? CAN I USE THE SAUNA?

A.

All of our Registered Massage Therapists are trained to give massages that are safe for pregnant women. Please mention whether a guest is pregnant when reserving a massage appointment.
Saunas and steam rooms are not recommended for pregnant women because the temperature changes could lead to complications. Please consult your healthcare provider.

Q.

DO YOU HAVE SHARED TOOMS FOR COUPLE’S MASSAGES OR FACIALS?

A.

We absolutely do. Whether you’re actively talking or just enjoying each other’s presence, a couple’s massage or facial is a blissful and relaxing opportunity for you and your partner to connect.

Q.

I LOST MY INSURANCE RECIEPT, CAN I GET A NEW ONE?

A.

Yes, we can definitely provide you with a new receipt for your insurance claim. Please send an email to info@joiedayspa with the following information:
1. The reason for your message
2. Your full name
3. The date of your appointment
We are here for you and strive to provide exemplary customer service. You will typically receive a new receipt by email within 1 business day.

Q.

ARE MASSAGES REIMBURSABLE BY MY PRIVATE GROUP INSURANCE?

A.

Our Registered Massage Therapists are registered and regulated by the College of Massage Therapists of Ontario and can issue receipts for insurance purposes.
Since we also offer esthetics and other services, insurance regulations do not allow us to submit on your behalf.

Q.

RESERVATIONS AND CANCELLATIONS

A.

Every effort will be made to accommodate your scheduling requests. Requests requiring intricate collaboration may need to be booked further in advance.
Please inform us of any health concerns or if you are pregnant or nursing so we may ensure your safety during your visit.
Access to our sauna and steam rooms are complimentary with any spa service appointment.

Q.

HOW FAR AHEAD SHOULD I MAKE RESERVATIONS?

A.

Massage and aesthetics treatments are available to reserve four months to one day in advance. We recommend booking well ahead of your visit for the best availability, especially on weekends and holidays.
More time is needed for group reservations—please call our reception desk at (289) 206-5390, chat with us online, or come see us to book!

Q.

DO YOU ACCEPT GROUPS? DO YOU HAVE SPECIAL GROUP RATES?

A.

Yes, and yes! Please call, chat, or visit us to get more details.

Q.

WHAT IS YOUR CANCELLATION POLICY?

A.

Treatments are reserved, especially for you. We kindly request a 24-hour notice for cancellation or rescheduling to avoid a cancellation charge. Group reservations require a deposit and are subject to terms.

Q.

WHAT ELSE SHOULD I KNOW ABOUT YOUR BOOKING/CANCELLATION POLICY?

A.

Bookings can be made in person, over the phone, or through our online portal, where you are invited to create an account with us. You can download the MINDBODY app on your phone and access your guest profile to manage your appointments.
Confirmation and appointment reminder communications are sent to the email address you provide.
If you need to cancel your appointment, please give us 24 hours notice, so we have time to rebook your spot. Failure to provide 24 hours notice will result in a cancellation fee of $50. Failure to show up for your appointment will result in a charge for the entire cost of your booking.