What are your opening hours?

We are open Monday through Thursday 9:00 a.m. to 9:00 p.m., Friday, Saturday and Sunday from 9:00 a.m. to 5:00 p.m.. We are closed during all statutory holidays. For information about holiday closures, please check for updates on our Twitter Feed and Social Media channels.

Note: Joie closes at 6pm on December 24th and is closed all day on December 25.

Spa Etiquette?

In order to provide the best experience for all of our guests, we ask for you to review and observe our etiquette guidelines:

Reservations

Every effort will be made to accommodate your scheduling requests. Requests requiring intricate collaboration may need to be booked further in advance.

Please inform us of any health concerns or if you are pregnant or nursing so we may ensure your safety during your visit.

Access to our sauna and steam rooms are complimentary with any spa service appointment.

Cancellations

Treatments are reserved especially for you. We kindly request a 24-hour notice for cancellation or rescheduling to avoid a cancellation charge. Group reservations require a deposit and are subject to terms.

Spa Check-In

You are welcome to arrive 30 minutes prior to your appointment to enjoy complimentary refreshments and the use of our steam rooms and sauna.
Being ready to start your appointment on time is respectful to the next guest, however you are invited to stay at Joie for as long as you wish to stay immersed in the relaxing environment.

Special Considerations

We offer guests an opportunity to escape to a relaxing atmosphere. We therefore ask that guests enjoy quiet conversation only, and ensure cell phone notifications are turned off so as not to be disruptive to others.

Joie Day Spa is a smoke and vape free environment.  

For the complete privacy of all our guests, cameras are to be used only with direct permission from all those involved.

Why is it important to be quiet while visiting Joie?

Joie is a tranquil and quiet space, and our guests come to escape the noise of everyday life. We ask visitors to value this environment and to respect other guests.

How do I find out about your specials and promotions?

We would love to have you join our Joie VIP list through email and text messages. Join our email list through our website and opt in for text messages by texting SUBSCRIBE to 1 (289) 206-5390 .

What is your booking/cancellation policy?

Bookings can be made in person, over the phone or through our online portal where you are invited to create your own account with us. You can download the MINDBODY app on your phone and access your guest profile to manage your appointments.

Confirmation and appointment reminder communications will be sent to the email address you provide.

If you need to cancel your appointment please, give us 24 hours notice so we have time to rebook your spot. Failure to provide 24 hours notice will result in a cancellation fee of $50. Failure to show up for your appointment will result in a charge for the entire cost of your booked appointment.

What are Joie Day Spa’s cleaning standards?

Short answer? We take infection prevention and control very seriously and not only meet but exceed all public health standards.

Long answer? Our commitment to health and safety is a top priority and includes ensuring every surface of the spa is cleaned and disinfected: doorknobs, light switches, furniture and counter surfaces are disinfected on a daily basis and our team members ensure each treatment room and piece of equipment in it is clean, sanitized and ready for each guest. We follow best practice guidelines including no double-dipping for wax treatments, using only disposable nail treatment tools, disinfection of any metal equipment, proper decanting of all products and of course, proper hand washing protocols.

What should I bring?

If you are using our steam rooms or sauna, a swimsuit is recommended, but not mandatory. We will supply you with towels. A plastic or stainless steel water bottle, as well as sandals or flip-flops are recommended. These items can also be purchased at reception.

Robes are available for rent or purchase, or guests are welcome to bring their own.

Where should I park?

We have free visitors-only parking behind our building. The parking lot is located on the ease side of West Avenue South between King Street and Main Street. There is also plenty of street parking in front of the building and on adjacent streets.

What clothing do I wear during a massage?

Our therapist team is professional and respectful. Our Massage Therapists are trained to use sheets to keep you covered while being massaged and to respect your privacy. Only the area being massaged is uncovered. We respect the choice of our clients to undress to their comfort level.

Are the facilities accessible to guests with disabilities?

Unfortunately there are realities with our 131 year old building that prevented Joie from becoming a fully accessible space. If you have any special needs, we’ll do our best to accommodate and support you. Please call us for more information.

I am pregnant. Can I have a massage? Can I use the sauna?

All of our Registered Massage Therapists are trained to give massages that are safe for pregnant women. Please mention whether a guest is pregnant when reserving a massage appointment.

Saunas and steam rooms are not recommended for pregnant women because the temperature changes could lead to complications. Please consult your healthcare provider.

Can I receive care if I am using medications or suffering from certain health problems?

If you are taking certain medications or have particular health problems, therapeutic treatments should be avoided. We recommend that you discuss any issues with your health professional before seeking treatment at Joie Day Spa. A note from your doctor may be requested by your Massage Therapist. All guests are asked to fill out a health questionnaire and it will be reviewed by your therapist prior to your treatment. Note:  A review and discussion of your health history is part of your treatment time.

Please discuss if it is safe to use the sauna or steam rooms with your healthcare provider if you suffer from heart issues, blood pressure problems or epilepsy.

How far ahead should I make reservations?

Massage and aesthetics treatments are available to reserve 4 months to one day in advance. We recommend reserving well in ahead of your visit for best availability, especially on weekends and holidays. More time is needed for group reservations – please call our reception desk, chat with us online, or come see us!

Are massages reimbursable by my private group insurance?

Our Registered Massage Therapists are registered and regulated by the College of Massage Therapists of Ontario and can issue receipts for insurance purposes. Our front desk members will be happy to process direct payment if offered from your insurance company.

Are alcoholic drinks or cannabis products permitted at the Spa?

We strongly advise against alcohol or drug consumption prior to using the sauna, steam rooms or before certain treatments as side effects can ensue. However, guests can enjoy beer or wine, with certain packages, when it is safe. Please talk to reception for more information. Guests who appear 25 years old or less may be asked to provide identification.  

Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or other drugs.

Do you accept groups? Do you have special group rates?

Yes, and yes! Please call, chat, or visit us to get more details.

What important information should I know about your gift cards?

Gift cards can be purchased online (emailed gift cards only) or at our reception desk. Gift cards purchased over the phone will be mailed to you directly, and postage fees will apply.

Please present a physical, digital or printed copy of your gift card upon check-in.

Gift cards purchased online are not valid until 48 hours after purchase.

Gift cards are in Canadian currency and do not expire.

The gift card cannot be redeemed for cash, and may not be resold or used for contests or promotions without prior authorization from Joie.

Refunds can only be issued to the purchaser of the gift card and within 45 days from the date of purchase.

Except in certain circumstances, the value of the gift card will not be replaced if the card is lost, stolen or destroyed.

Use of gift cards constitutes acknowledgement of the above terms and conditions.