FAQ

Health Related

Cancellation Policy –

Treatments and Consultations are reserved, especially for you. We kindly request 24-hours notice for rescheduling a single treatment to avoid a possible 50% cancellation charge of the services.

Group or Spa Package reservations require a 50% deposit and one week’s notice to cancel without incurring a 50% fee.

NO SHOW’s –

“No Show” Appointments will be fully charged on the day of treatment.

Initial “Consultations” are free, however, a $50 “no show” fee is required to reschedule a 2nd Consultation.

We understand that “life happens”, so we will happily reschedule your appointments for you without incurring fees, before this time period required of your scheduled visit, and will do our best to accommodate your needs.

Bookings can be made in person, over the phone, over FB or IG, on our LiveChat, or through our online website portal (Mindbody), where you are invited to create an account with us. You can download the MINDBODY app on your phone and access your guest profile to manage your appointments. A credit card is required to secure your booking, and all bookings of $200 or more are required to make a 50% deposit. If credit card information is not available, we will also accept payment in full, or 50% of the balance by e-transfer.
Confirmation and appointment reminder communications are sent to the email address you provide. We will also do our best to contact you by phone 24-48 hours before your booking as a courtesy reminder.

We are open Monday through Thursday from 10:00 am  to 7:00 pm, Friday from 10:00 am to 8:00 pm, Saturday from 9:00 am to 7:00 pm, and on Sunday from 10:00 am to 6:00 pm. We are closed on all Statutory Holidays. For information about holiday closures, please check for updates on our Social Media channels, or sign up for our VIP list.

We recommend you drink plenty of water, eat some healthy (and always yummy) food, and aim for a restful night before your visit. Also, try to come in squeaky clean so that your skin and pores can soak up all the benefits we have to offer. We offer lockers, but we also encourage you to leave your jewelry and valuables at home. All new guests are required to complete an admission form. Please inform us if there are any changes in your current health or medical history.

We have free visitors-only parking behind our building. The parking lot is located on the east side of West Avenue South between King Street and Main Street. There is also plenty of street parking in front of the building and on adjacent streets if you find our lot is full.

Absolutely… not! However, guests under the age of 16 must always be accompanied by a parent or guardian. We reserve the right to request identification and refuse service to those who do not meet the requirements above.

Massage and aesthetics treatments are available to reserve four months to one day in advance. We recommend booking well ahead of your visit for the best availability, especially on weekends and holidays.
More time is needed for group reservations—please call our reception desk at <a href=”tel:(289) 426-2692″>(289) 426-2692</a>, chat with us online, or come see us to book!

Short answer? We take infection prevention and control very seriously and not only meet but exceed all public health standards.
Long answer? Our commitment to health and safety is a top priority and includes ensuring every surface of the spa is cleaned and disinfected: doorknobs, light switches, furniture, and counter surfaces are disinfected daily and our team members ensure each treatment room and piece of equipment is clean, sanitized and ready for each guest.
We follow best practice guidelines, using only sterilized nail treatment tools, disinfection of any metal equipment, proper decanting of all products, and of course, proper hand washing protocols. Phew!

Unfortunately, there are realities with our 135-year-old building that prevented Joie from becoming a fully accessible space. If you have any special needs, we will do our best to accommodate and support you.
If a support person is required, they may visit with you at no cost. At the time of booking, please feel free to mention any additional accommodations so we can ensure your visit is as comfortable and relaxing as possible. Please call us for more information at (289) 426-2692.

Our therapists are professionals, with absolute respect for all who enter the spa. Each guest is always covered by a sheet to respect their privacy. Only the area being massaged is uncovered.
It is often more comfortable to enjoy a massage when no clothing is worn, but we value your comfort most and respect that you may prefer to wear clothing.

Utilizing the sauna both before and after your massage offers benefits. Using the sauna before will help to initiate muscle relaxation so that you can get the most from your massage. While using the sauna afterward will extend your treatment further.

All of our Registered Massage Therapists are trained to give massages that are safe for pregnant women. Please mention whether a guest is pregnant when reserving a massage appointment.
Saunas and steam rooms are not recommended for pregnant women because the temperature changes could lead to complications. Please consult your healthcare provider.

We absolutely do. Whether you’re actively talking or just enjoying each other’s presence, a couple’s massage or facial is a blissful and relaxing opportunity for you and your partner to connect.

Yes, we can definitely provide you with a new receipt for your insurance claim. Please send an email to info@joiedayspa.ca with the following information:
1. The reason for your message
2. Your full name
3. The date of your appointment
We are here for you and strive to provide exemplary customer service. You will typically receive a new receipt by email within 1 business day.

Our Registered Massage Therapists are registered and regulated by the College of Massage Therapists of Ontario and can issue receipts for insurance purposes.
Since we also offer esthetics and other services, insurance regulations do not allow us to submit on your behalf.