Joie’s code of conduct, for everyone’s well being!
To provide the best experience for all our guests, we ask for you to review and observe our etiquette guidelines.
Don’t be a Zen-kill. We reserve the right to ask you to leave the premises if spa etiquette is not respected, without any compensation on our part. In some cases, this may lead to forbidden access to the site in the future.
It's my first time at Joie, what can I expect?
With this, you will need to fill out a form so you should arrive at least 10 minutes before your appointment. But don’t worry, we have a beautiful sitting area where you can enjoy tea or fruit-infused water while listening to soft music.
Once you have filled out your paperwork, you will be taken to the changing area by a staff member.
You’ll also be taken on a spa tour and you may need to change into a robe, especially if you want to relax in our free sauna before or after your appointment.
We will show you which locker is yours so you can lock your valuables away. We will show you where you need to go after you change, and where all the facilities are like the sauna and steam room are.
If you are unsure about anything, inquire—this is your time to feel comfortable and relaxed so, if you have questions, don’t be afraid to ask.
What if I'm late?
When should I arrive for my appointment?
Should you arrive much earlier than your scheduled start time, an attendant at our front desk may ask you to wait comfortably in our reception area until we’re ready for you. When you visit Joie Day Spa, you become part of our community. Our guests are welcome to come as early as they’d like to use the spa facilities, and even just hang out and read a book!
Being ready to start your appointment on time is respectful to the next guest—it’s also the best way to enjoy everything we have to offer. It helps you transition into that Zen state to truly appreciate your experience. Plus, you won’t feel stressed about having to rush into the door.
Note: you are invited to stay at Joie and immerse yourself in our relaxing environment for as long as you wish.
Why is it important to be quiet while visiting Joie?
What should I bring?
These items can also be purchased at reception.
Robes are available for rent or purchase, or guests are welcome to bring their own.
Are alcoholic drinks or cannabis products permitted at the Spa?
Management reserves the right to prohibit access to guests who appear to be under the influence of alcohol or other drugs.
Can I tip for services?
If you loved your experience, let the front desk staff know and we will put a note in your file to book you with the same perfect person next time!
Where can I take a selfie?
Is there anything else I should know about conducting myself at Joie?
Joie Day Spa is a smoke and vape free environment.
For the complete privacy of all guests, cameras are only permitted with direct permission from all those involved.
I have another question about Joie Day Spa. What should I do?
No problem. We encourage you to reach out to us with any questions or concerns. After all, we want you to have the most relaxing and comfortable experience possible.
Please take a moment to browse our FAQ section for common questions that other guests have had.
If you still haven’t found what you’re looking for, then please reach out via our online chat support, contact form, or give us a call at (289) 206-5390.
We can’t wait to see you!
Is the spa good for my recovery if I have an injury?
How can I maximize the benefits of my day spa experience?
Ongoing self-care is also important. We have a fantastic line of products and can create a customized skincare regimen for you.
Scheduling routine massage and body treatments with us will also keep you stress-free and glowing.
374 King Street East
Hamilton, Ontario L8N 1C3 Canada