Spa Etiquette

Joie’s code of conduct, for everyone’s well being!

To provide the best experience for all our guests, we ask for you to review and observe our etiquette guidelines.
Don’t be a Zen-kill. We reserve the right to ask you to leave the premises if spa etiquette is not respected, without any compensation on our part. In some cases, this may lead to forbidden access to the site in the future.

It's my first time at Joie, what can I expect?
Welcome to Joie Day Spa! Your experience is our chief priority, and we’ll want to say ‘hello’ and get to know you a little before your initial appointment.

With this, you will need to fill out a form so you should arrive at least 10 minutes before your appointment. But don’t worry, we have a beautiful sitting area where you can enjoy tea or fruit-infused water while listening to soft music.
Once you have filled out your paperwork, you will be taken to the changing area by a staff member.
You’ll also be taken on a spa tour and you may need to change into a robe, especially if you want to relax in our free sauna before or after your appointment.

We will show you which locker is yours so you can lock your valuables away. We will show you where you need to go after you change, and where all the facilities are like the sauna and steam room are.
If you are unsure about anything, inquire—this is your time to feel comfortable and relaxed so, if you have questions, don’t be afraid to ask.

What if I'm late?
Please be advised that we will do everything in our power to fulfill your needs, but we may not be able to provide you with your reserved services if you are late. In order to ‘help us, help you’, please call us as soon as you realize that you’ll be late. That way, we can troubleshoot and let you know what we can do for you right away.
When should I arrive for my appointment?
Everyone is welcome to arrive 30 minutes before your appointment to enjoy complimentary refreshments and the use of our steam rooms and sauna.

Should you arrive much earlier than your scheduled start time, an attendant at our front desk may ask you to wait comfortably in our reception area until we’re ready for you. When you visit Joie Day Spa, you become part of our community. Our guests are welcome to come as early as they’d like to use the spa facilities, and even just hang out and read a book!

Being ready to start your appointment on time is respectful to the next guest—it’s also the best way to enjoy everything we have to offer. It helps you transition into that Zen state to truly appreciate your experience. Plus, you won’t feel stressed about having to rush into the door.

Note: you are invited to stay at Joie and immerse yourself in our relaxing environment for as long as you wish.

Why is it important to be quiet while visiting Joie?
Some spas are ‘social spas,’ but Joie is a tranquil and quiet space, and our guests come to escape the noise of everyday life. We ask our guests to appreciate this environment and to respect other members.
What should I bring?
If you are using our steam rooms or sauna, a swimsuit is recommended, but not mandatory. We will supply you with towels. A plastic or stainless-steel water bottle, as well as sandals or flip-flops are recommended.

These items can also be purchased at reception.
Robes are available for rent or purchase, or guests are welcome to bring their own.

Are alcoholic drinks or cannabis products permitted at the Spa?
We strongly advise against alcohol or drug consumption before using the sauna, steam rooms, or before specific treatments as side effects can ensue. However, guests can enjoy beer or wine, with certain packages, when it is safe. Please talk to reception for more information. Guests who appear 25 years old or less may be asked to provide identification.

Management reserves the right to prohibit access to guests who appear to be under the influence of alcohol or other drugs.

Can I tip for services?
Please, don’t stress about bringing a tip into your room for staff. Relax and enjoy, and if you want to tip after, we can apply it to your payment on the way out. But don’t feel obligated, just like restaurant service, tipping at a spa is not mandatory, but a pleasant surprise.

If you loved your experience, let the front desk staff know and we will put a note in your file to book you with the same perfect person next time!

Where can I take a selfie?
We love seeing that our clients have enjoyed themselves by posting to Facebook or Instagram! We ask that you please do NOT take photographs anywhere inside the spa and do so only in the reception area and with the consent of all involved. Tag us in your photos @joiedayspa.
Is there anything else I should know about conducting myself at Joie?
Yes. Just use common sense. We offer guests an opportunity to escape to a relaxing atmosphere. We, therefore, ask that guests enjoy quiet conversation only and ensure cell phone notifications are turned off so as not to be disruptive to others.

Joie Day Spa is a smoke and vape free environment.

For the complete privacy of all guests, cameras are only permitted with direct permission from all those involved.

I have another question about Joie Day Spa. What should I do?

No problem. We encourage you to reach out to us with any questions or concerns. After all, we want you to have the most relaxing and comfortable experience possible.

Please take a moment to browse our FAQ section for common questions that other guests have had.

If you still haven’t found what you’re looking for, then please reach out via our online chat support, contact form, or give us a call at (289) 206-5390.

We can’t wait to see you!

Is the spa good for my recovery if I have an injury?
Massage therapy has its own benefits and limitations. While it can play a beneficial role in your recovery process, it is essential to first speak with your health care provider to get approval for your spa visit.
How can I maximize the benefits of my day spa experience?
Get a good night’s sleep, nourish your body with nutrient-dense foods, and stay hydrated.
Ongoing self-care is also important. We have a fantastic line of products and can create a customized skincare regimen for you.
Scheduling routine massage and body treatments with us will also keep you stress-free and glowing.


Contact Info

374 King Street East
Hamilton, Ontario L8N 1C3 Canada

tel: 289-206-5390

Store Hours

Monday-Thursday: 9AM-9PM
Friday-Sunday: 9AM-5PM